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Today, the "unicorns" of Tech, whether they are established like Paypal or still young like Deliveroo, swear by knowledge and customer relations. The famous personae (customer profiles) are at the cen […]

Everyone has a very specific idea of what a quality client journey is. Everyday we appreciate increasingly developed ‘customer experiences’ (mobile applications, e-commerce and video platforms). For f […]

Agile solutions come from the world of technology and are now developed in all fields. The reason is simple: they are perfectly suited to markets’ increasing fast developments.

“Be fearful when others are greedy. Be greedy when others are fearful.” This quote by Warren Buffet summarises his investment approach. For a financial advisor, it’s not always easy to get an idea abo […]

A successful client experience is in reality a chain with several links. Each element helps build a financial institution’s reputation. The values conveyed by a digital brand, the client onboarding jo […]

Personalisation of services is at the heart of a high-end digital offer. Quality of interfaces, branding, customer services - nothing must be left to chance.