KEEPING UP WITH TECHNOLOGY AND YOUR CLIENTS

Retail banks are faced with big challenges to keep up with rapidly evolving new technologies and the shift in customer behaviour. While clients expect their banking experience to be personal and tailored their needs, they also expect a high degree of digitalized services that allow them to carry out operations independently and at their best convenience. To stand out from their competition and give their customers the unique banking experience they expect, banks will have to correctly balance technology and human interaction.

Gambit's solutions were specifically designed to address the evolving banking industry, and we have successfully helped our clients to overcome the challenges they were facing.

Our clients active in retail banking are often faced with :

Less branch visits

Less branch visits

Clients are less willing to come to branches and expect more digital interaction

Personal Contact

Personal contact

Nevertheless the digital expectations, they often value personal interaction with a human advisor

Cost

Cost

Providing financial advice comes with a high cost due to the personal interaction and difficulty to follow-up advice

Conversation

Communication

Banks have a difficulty to communicate and implement the latest investment strategy via their branches and relationship managers

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TYPICAL SOLUTIONS

01

Face-2-face advisory

Our clients can choose to start with quick wins or to build with us a complete end-to-end solution that fits their specific expectations and business model.
02

Online advisory

Our agile and disciplined deployment methodology cuts time-to-market, while protecting the integrity of end-clients experience.
03

Mobile banking

Offer your clients a banking application that will allow them to carry out their daily banking operations from their mobile phone with high flexibility and security.
04

Advice Communication

Financial advisors and wealth managers often have difficulties distributing rebalancing advice to a large audience. Furthermore, customers often don't take immediate action so following up with a personalized explanation is necessary. Our solution allows the automation of advice, without diminishing the added value of the advisor, who can still adapt, personalize or stop the advice coming from the Head Office.

USE CASE

AXA BANK BELGIUM
BEOBANK

AXA BANK BELGIUM

Axa Bank Belgium is a Belgian retail player within the banking sector.

This market is very competitive with many players and a low interest rate that impacts the profitability of the sector.

Axa was looking to streamline the in-branch investment advice sessions between a customer and an advisor. The collaboration with AXA was performed in two phases :

  • Phase 1 : Why invest ?
  • Phase 2 : How to invest ?

Phase 1 was implemented at the end of 2017 with the development of a Pension Tool simulator. The idea was to calculate the gap between the legal pension and the desired lifestyle after retirement.

Phase 2 was rolled out in June 2019 to the branches of the bank. This phase consisted in a multi-objective investment advice session including a straight-through processing of order execution.

Do you have a project in mind ?

We are here to implement it

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